We cannot accept unauthorized returns. Please e-mail, call, or write us regarding problems with an order for assistance or return authorization number. Returned parts must be unused, in original condition, and in original packaging and received by Motorsports Concepts no later than 30 days after sale for a refund. No return will be accepted without a return authorization number. No returns are allowed on special orders, custom built products, including but not limited to PIstons, Differentials, custom Suspension Kits, and any of our Software. Deposits to hold items are not refundable. Returned items are thoroughly inspected before a refund is issued. There is no refund on electrical parts or special order items. A 10% restocking fee will be charged to all returns not due to our error. There is no refund for any shipping charge on returned items.


Shopping online with us at Motorsports Concepts, is absolutely safe -- you never have to worry about credit-card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. We use the latest encryption technology to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. If you feel more comfortable doing so, you are welcome to call in your credit card information and complete your purchase by phone. In case you don't wish to use your credit card, we also offer Pay Pal for your convenience.


At Motorsports Concepts, we respect and protect your privacy. Our site is a safe environment for anyone who visits and purchases. We are also committed to providing you the best possible online service and experience as well as the best products. We further pledge never to sell this information to others.


All domestic orders are shipped via UPS or FedEx unless weight or size is prohibitive, in which case motor freight will be used. Please note that motor freight charges are not given on the website and we will contact you with a final estimate. All shipments to military personnel are shipped by the US Postal Service (USPS). Expedited and "Air" shipments are sent by UPS or Fed Ex. Only when specific instructions are given will the shipping mode be altered. A signature may be required for delivery, especially on "high value" orders. Orders received before noon for a product that is in stock are usually shipped the same day. Orders shipped to Hawaii, Puerto Rico or Alaska are shipped via UPS or FedEx or via USPS on request. For orders placed on our web site, shipping charges are approximate. The actual shipping charges will appear on the invoice you receive with your order.


We strive to reduce shipping costs wherever possible, and do our best to safely and securely package your merchandise. The full international shipping charges may not appear on your online order. A Motorsports Concepts representative will review the shipping charges on all international orders to verify the accuracy of all charges. If you have any question regarding international shipping, please contact Customer Service for further assistance.

All applicable duties, taxes, and brokerage fees are the responsibility of the BUYER/ Receiver and will be billed separately by the carrier and/or government agency, not by Motorsports Concepts. All international shipments, including Canada, are assigned a Customs broker by the carrier. If you wish to use your own broker, contact the carrier with the tracking number. Rates and fees for brokerage will vary. Motorsports Concepts is not responsible for any duties, taxes, or brokerage fees assessed by the carrier, broker, foreign government, and/or Customs agent. By placing an order with Motorsports Concepts, you agree to pay any and all shipping charges, duties, tax, and/or brokerage fees. Failure to pay these charges may result in the shipment being returned or abandoned completely. No refund will be available if the carrier abandons the shipment. If the parts are returned, the refund credit will be determined by Motorsports Concepts.


We strive to carry as many BMW products in our warehouse as possible. In certain instances, we may run out of stock on an item. If an item is not available for shipment at the time your order processes, we will inform you that business day. At that time you will have the option to keep your order open until the back ordered item is ready to ship, or you may cancel your order. We will not charge your credit card until your item(s) ship. Many times, if we do not have an item available to ship from our warehouse, we will ship directly from the product's manufacturer. This is commonly known as a "drop shipment" and expedites the delivery of your item. Policies may be subject to change without prior notice.